Visit and Companion Policy at Acibadem International
For international patients traveling to Türkiye for medical treatment, understanding hospital visitation and companion guidelines is an important part of planning a comfortable healthcare journey. At Acibadem International, patient safety, privacy, infection control, and recovery remain top priorities across the healthcare network. The Visit and Companion Policy is designed to create a safe, respectful, and healing environment for patients, family members, and healthcare professionals.
As one of the leading healthcare providers in Türkiye, Acibadem welcomes patients from Europe, North America, the Middle East, Africa, and Asia, while maintaining internationally aligned standards for hospital visitation and patient support.
Visit and Companion Policy
- If your primary physician forbids visitors and/or companions for the sake of your patient’s health, please comply with this rule.
- Children younger than 7 years of age should not be allowed at inpatient clinics, while this age limit is 16 for intensive care units.
- Please remember that maximum two visitors should be allowed in patient’s room at the same time and the visit should be restricted to 10 minutes for our patients’ health.
- For the patients at intensive care unit, please call the patient’s nurse using the phone at the entrance of the unit. You can be allowed to visit your patient if there is no medical contraindication and the patient and intensive care environment are suitable for your visit. Consider the visit rules and relevant details that are instructed when you are allowed to enter the unit.
- People with fever, runny nose, cough, diarrhea, vomiting and infectious dermatitis are not allowed to visit their patients.
- Visiting procedures can be restricted in case of an epidemic.
- Wash your hands or use the hand disinfectant in the area before and after the visit.
- Follow the instructions of our health professionals when visiting the isolated patients.
- Do not contact to other patients and patient care materials.
- Be careful about privacy of patients and family members during your visit.
- Try not to cry, shout or any similar behavior that reflect your emotional status near our patients (as it will be harmful for them).
- Please do not bring or accept foods-drinks to help protection of our patients’ health.
- Planted flowers are not accepted to patient rooms due to risk of infections. Planted flowers sent for the patient will be delivered at the discharge stage.
- Do not use your mobile phone in places where there is medical equipment.
- Do not use water heaters etc. in patient rooms as they can cause technical problems.
- Do not speak loudly.
- Pets are not allowed at our hospitals, please do not bring.
- Smoking is strictly forbidden at our hospitals, excluding designated areas.
- A companion is regarded as a visitor who is in the patient’s room after 22:00. The patients can have only one companion in all rooms.
Why Visit and Companion Policies Matter
Hospital visits provide emotional support and reassurance for patients during treatment and recovery. However, carefully managed visitation procedures are essential to:
- Protect patient health and safety
- Support faster recovery and rest
- Reduce infection risks
- Preserve patient privacy and dignity
- Ensure uninterrupted medical care
- Maintain a comfortable healing environment
Acibadem hospitals follow structured visitation guidelines to balance patient well-being with family involvement.
General Visitor Guidelines
Visitors are welcome in patient rooms when permitted by the patient’s medical condition and care team.
Visitors are expected to:
- Follow hospital staff instructions at all times
- Respect patient privacy and confidentiality
- Maintain a quiet and supportive environment
- Perform hand hygiene before and after visits
- Avoid visiting when experiencing symptoms of illness
- Comply with infection prevention measures
To enhance patient comfort and safety, visitor numbers may be limited depending on room capacity, treatment requirements, and hospital operations.
Infection Prevention and Patient Safety
Protecting patients from infection is a critical priority in every Acibadem facility.
Individuals experiencing any of the following symptoms should postpone their visit:
- Fever
- Cough
- Runny nose
- Sore throat
- Diarrhea
- Vomiting
- Contagious skin conditions
- Any other infectious disease symptoms
Additional visitor restrictions may be implemented during seasonal outbreaks, epidemics, or public health emergencies to safeguard vulnerable patients.
Pediatric Visitor Regulations
Special regulations apply to young visitors to protect both children and patients.
- Children under the age of 7 are generally not permitted in inpatient wards.
- Children under the age of 16 are generally not permitted in intensive care units (ICUs).
These measures help reduce infection risks and maintain a safe hospital environment.
Intensive Care Unit (ICU) Visitation
Intensive care units require additional precautions due to the critical condition of patients receiving treatment.
ICU visitation may be permitted when:
- The patient’s medical condition allows visitation
- The healthcare team approves the visit
- Infection control requirements are met
- The ICU environment is suitable for visitors
Visitors must follow all instructions provided by ICU healthcare professionals before and during the visit.
Companion Policy
Acibadem recognizes the importance of family support during hospitalization, particularly for international patients traveling from abroad.
A companion is generally defined as a person who remains with the patient during hospitalization, especially overnight.
Key companion guidelines include:
- One companion may stay with the patient when permitted.
- Companion arrangements may vary depending on the patient’s condition and room type.
- Hospital management may limit companion access when required for medical or operational reasons.
- Companions are expected to follow hospital safety and hygiene regulations.
International Patient Experience
Acibadem International provides dedicated support services to help international patients and their families throughout the treatment journey.
Services may include:
- Multilingual patient coordinators
- Medical travel assistance
- Appointment planning
- Accommodation guidance
- Airport transfer coordination
- Treatment scheduling support
- Post-treatment follow-up assistance
This integrated approach helps patients and companions focus on recovery while receiving support before, during, and after treatment.
Patient Privacy and Respect
Patient confidentiality is a fundamental principle across all Acibadem hospitals.
Visitors and companions are expected to:
- Respect personal privacy
- Avoid disturbing other patients
- Follow staff instructions
- Maintain a calm and supportive atmosphere
- Refrain from recording or photographing patients without permission
These standards contribute to a safe and respectful healthcare environment for everyone.
Frequently Asked Questions
Can international patients have a companion during hospitalization?
Yes. Depending on the patient’s medical condition and room arrangements, one companion may stay with the patient in accordance with hospital policies.
Are children allowed to visit patients?
Certain age restrictions apply to protect patient safety and infection control. Visitor eligibility may vary depending on the hospital department.
Can visitation rules change?
Yes. Visitation policies may be adjusted during public health emergencies, infection outbreaks, or when required by a patient’s medical condition.
Why are visitor numbers limited?
Visitor limitations help protect patient health, support recovery, maintain privacy, and ensure a comfortable hospital environment.
Choose Acibadem for Safe and Patient-Centered Care
Acibadem International combines advanced medical care with internationally focused patient services, creating a supportive environment for both patients and their loved ones. Through carefully designed visitation and companion policies, Acibadem ensures that every patient receives high-quality treatment while maintaining comfort, privacy, and safety throughout the healthcare journey.